Everything you need to know about working with Voigue

The questions every business owner asks us. Here are the real answers

How do I know they'll actually be good?

You don’t pay us to find you someone. You pay us because we’ve already tested them technical skills, English, work samples, references, the works. You only meet people who’ve passed everything. If they’re not good in the first 90 days, we find you someone new at no cost

What about the accent thing?

How do time zones work?

They work your hours. 4-5 hours of real-time overlap during Australian business day, plus
focused work outside that. Need them available different hours? We’ll make it work

What if I need to let them go?

First 90 days, we help you fix issues or find a replacement. After that, it’s month-to-month.
You’re not locked in. Give us notice and you’re done. No penalties, no drama

How many people can I hire?

As many as you need. One person, ten people—we scale with you. Some clients start with
one, now have teams of 8-10. Whatever your business needs

We already have IT support. Why would we switch?

Do they answer at 2am? Do they charge you for every little thing? Do you actually know
what you’re paying each month? If you answered no to any of these, let’s talk

How does the per-user pricing work?

Simple. You have 15 people in your company, but only 10 use IT systems? You pay for 10.
Not 15. Not some arbitrary monthly fee. Just the people who actually need support

What if we need someone onsite?

We’ve got Australian technicians in Melbourne. Need someone at your office? We send
them. Not everything can be fixed remotely—we get that

What's actually included in the monthly price?

Everything. Monitoring, support, security, updates, onsite when needed, 24/7 availability.
One price, no surprises, no “oh that’s extra”

How fast can you take over our IT?

14 days. We assess your current setup, create a transition plan, deploy our systems, train
your team. Minimal disruption, maximum improvement