Outsourcing is the procedure of hiring people or a company doing business work for you. In the last few decades, outsourcing has really become an integral part of almost all businesses. Outsourcing allows you to venture into new business areas without being a jack of all trade. More importantly, it allows you to grow your business without much financial investments.
So how does outsourcing work? Outsourcing works like a middle man in any business. Take the example of any telecom companies or the banking companies: whenever you place a call to the customer care, it actually goes to another company wherein the parent company has outsourced the job. So why did the parent company outsource the job to another company? Jobs like customer support require a lot of manpower and all other arrangements which any telecom or banking company could not specialize in. As this is an integral part of the service, they outsource the job to other companies with specialization in works involving customer support.
In such a present day business scenario, you can almost outsource any job to other companies such as human resource. Finding the right person for a particular position can be a tough job. Instead of looking for manpower from several resources, the companies outsource the job to some manpower recruiting agencies. Similarly, you can outsource any other jobs such as customer service, marketing, legal, graphic design, web and app development, content writing and much more.
The product industry which has to provide services is the most benefited from outsourcing. Big software giants have the technology to build new software but they do not have expertise in selling or providing end user service. As a result, they are mainly dependent on outsourcing. Similarly, telecom, banking, IT industry also depend much on outsourcing.
Outsourcing is important as it allows the company to concentrate more on its core competency. A software development company may not be expert in customer service or a banking company may not be expert in marketing and legal complexities. Outsourcing allows those big companies to hand over those jobs to companies specialized in customer service or marketing. It allows the business heads to concentrate only on their area of expertise.
One important aspect of outsourcing is that it is very cost effective for specialized businesses. Manual repetitive jobs that require an attentive manpower can be outsourced to smaller companies at less cost.
Some countries have a minimum wage rule which is expensive for companies to keep a large number of employees. Such companies can outsource jobs at cheaper rates to other countries. This is the reason high end mobile companies manufacture their products in China, although the products are developed in USA. Considering all such things, outsourcing can be really beneficial for businesses. All these proves that “Outsourcing” really is effective for a business in terms of cost effectiveness, expert knowledge base, ability to focus on your key business areas and risk reduction.
All these facts confirm that “Outsourcing” is very effective for the success and the growth of a business. It could support you in many ways. It will reduce the cost you spend on initiations and integrations, you can access expert knowledge about the service you receive, you will get the freedom to focus on your key business areas while supportive tasks are taken care of properly and also the risks that will be involved are less.