Managed Service Provider
Managed Service provider
We deliver custom-made solutions for your technical needs. Experience better operations by recruiting Voigue’s IT experts to carry out maintenance and support for your corporate networks and reap the benefits of having a team of dedicated IT professionals at your beck and call.
We deliver custom-made solutions for your technical needs. Experience better operations by recruiting Voigue’s IT experts to carry out maintenance and support for your corporate networks and reap the benefits of having a team of dedicated IT professionals at your beck and call.
Get assistance from world-class IT talent at an affordable price and ensure company efficiency, security, and effective internal systems by outsourcing IT solutions from Voigue.
Build an offshore team of experts who specialise in Help Desk Management, Application Systems Development, Maintenance, Database Administration, and Quality Assurance while you keep control of your company’s intellectual property, operations, and daily tasks.
Our Facilities
Why do businesses outsource MSP functions?
Why do businesses outsource MSP functions?
Get more done
Many critical IT tasks consume much time and resources. Outsourcing with Voigue allows you to hand over these tasks to us, enabling you to better manage your workflow.
Run smooth operations
Outsourcing offers you the option of having standby IT staff 24/7, ensuring that critical operations are taken care of.
Be competitive
Utilising Voigue’s skilled IT team allows you to reduce up to 75% of your regular costs and extend your profit margin.
A Few MSP Services We Provide for Customers
A Few MSP Services We Provide for Customers
Sales and marketing
Sales and marketing
- MSP Success Pilot Assistance
- Dedicated Sales Coaches who will assist and help train others to ensure that the company is achieving their sales goals
Help desk
Help desk
- Inbound and Outbound calls
- Incident Management / Ticket Management
- Internal and External Communication via Email
Level 01 IT operations
Level 01 IT operations
- Windows Desktop support, including Office and Office 365
- Software Updates
- User Access Control (individual)
- Minor Installations
- Password Management
Level 02 IT operations
Level 02 IT operations
- 2nd Level Escalation
- Complex Troubleshooting
- User Access Control (group)
- Software Update
- Installation (complex)
Level 03 IT operations
Level 03 IT operations
- Server Support
- Active Directory
- Network Support
- Security and Network-related Troubleshooting
- Core System Maintenance and Troubleshooting
NOC operations
NOC operations
- 24×7 Support and Maintenance
- Patch Installation
- RMM Troubleshooting
Tier 03 services
Tier 03 services
- Sales Support (Consult)
- Develops Processes
- Quality Management
- Provision of Tracking and Results
- Subject Matter Expert
- Cisco
- AWS
- Azure
Project management
Project management
- Software Migration
- Endpoint Staging
- New Application Roll Out
