Managed Service Provider

We deliver custom-made solutions for your technical needs. Experience better operations by recruiting Voigue’s IT experts to carry out maintenance and support for your corporate networks and reap the benefits of having a team of dedicated IT professionals at your beck and call.

Get assistance from world-class IT talent at an affordable price and ensure company efficiency, security and effectiveness of your internal systems by outsourcing IT solutions from Voigue.

Build an offshore team of experts who specialize in Help Desk Management, Application Systems Development, Maintenance, Database Administration and Quality Assurance while you hold control of your company intellectual property, operations and daily tasks.

Why do businesses outsource MSP functions?

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Get more done

Many critical IT tasks are time and resource consuming. Outsourcing with Voigue allows you to hand over these tasks to us, enabling you to manage your workflow better.

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Run smooth operations

Outsourcing offers you the option of having standby IT staff 24 hours a day, 7 days a week to ensure critical operations are taken care of.

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Be competitive

Utilizing Voigue’s skilled IT team allows you to reduce up to 75% of your regular costs and extending your profit margin.

A Few MSP Services We Provide for Customers

Sales and marketing

  • MSP Success Pilot Assistance
  • Dedicated Sales Coaches who will assist and help train to ensure that the company is achieving their sales goals

Help desk

  • Inbound and Outbound calls
  • Incident Management / Ticket Management
  • Internal and External Communication via Email

Level 01 IT operations

  • Windows Desktop support, including Office and Office 365
  • Software Updates
  • User Access Control (individual)
  • Minor Installations
  • Password Management

Level 02 IT operations

  • 2nd Level Escalation
  • Complex Troubleshooting
  • User Access Control (group)
  • Software Update
  • Installation (complex)

Level 03 IT operations

  • Server Support
  • Active Directory
  • Network Support
  • Security and Network-related Troubleshooting
  • Core System Maintenance and Troubleshooting

NOC operations

  • 24×7 Support and Maintenance
  • Patch Installation
  • RMM Troubleshooting

Tier 03 services

  • Sales Support (Consult)
  • Develops Processes
  • Quality Management
  • Provision of Tracking and Results
  • Subject Matter Expert
  • Cisco
  • AWS
  • Azure

Project management

  • Software Migration
  • Endpoint Staging
  • New Application Roll Out